HOW DOES ADTEL WORK WITH MY PHONE SYSTEM?

Your telephone system is ADTEL ready if the Music On Hold feature is activated. If Music On Hold is not activated, we can help to have your telephone supplier do this for you. Your telephone company bills you directly for this service.

WHEN DO CALLERS HEAR MY ADTEL MESSAGE?

ADTEL messages play continuously on all lines of your telephone system. Callers, when placed on hold, will hear whatever message is playing at that point. Your staff can answer any questions that may arise if callers hear only a partial message.

ARE ALL PHONES CREATED EQUAL?

Yes but, some definitely are more "equal" than others! Don't be satisfied with second-rate sound. ADTEL has a wide range of products and solutions to help you get the most out of your on-hold system.

HOW CAN I LISTEN TO MY OWN COMPANY'S ADTEL MESSAGES?

If you're using a "key" type phone system (one where you select the line number yourself) you can check your hold messages yourself.

1. Select an outside line - press the button for the line you want to use, or dial 9 if using a PBX system.
2. Dial your telephone number - you will then see another line flashing as your call comes in. But before you can answer the line you must...
3. Press the "hold" button - this places your outgoing call on hold, and allows you to...
4. Answer your own incoming call - Because the original line was placed on hold, you should hear the "on-hold" production playing once you've answered it.

These steps should give you a good idea as to how your on-hold system sounds to your callers. The hold volume may be adjusted using the volume control on the ADTEL playback unit.

WHAT IS ADTEL'S GUARANTEE?

All playback equipment and productions supplied by ADTEL are 100% guaranteed and warranted. If you require service, or have any technical questions, please contact our service department toll-free at 1-800-661-9999.