Messages on-hold are an important part of call processing. Companies who professionally create and produce your messages provide a cost-effective way to provide your callers with better service.
Some companies hold their callers in silence, others play the radio, but more companies are realizing the advertising and customer service benefits of on-hold messages.
We've all heard the familiar "Please hold." Annoying? Usually. The truth is most of us have better things to do than sit at our desks with a phone attached to our ear... waiting.
(by Angela Karr, Assistant Editor)
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NATIONAL TICKET RETAILER: "We used ADTEL® to promote selling subscriptions to our own Entertainment Guide in our Toronto office and sold 170 subscriptions in one month with no other promotions."
