Messages on-hold are an important part of call processing. Companies who professionally create and produce your messages provide a cost-effective way to provide your callers with better service.
Some companies hold their callers in silence, others play the radio, but more companies are realizing the advertising and customer service benefits of on-hold messages.
We've all heard the familiar "Please hold." Annoying? Usually. The truth is most of us have better things to do than sit at our desks with a phone attached to our ear... waiting.
(by Angela Karr, Assistant Editor)
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More articles to come. Please check back at a later date.
INSURANCE AGENCY: "I wanted to express to your firm how delighted we have been with the use of your ADTEL® system. We have found not only do customers find the information informative and helpful, but it indeed has created sales for us by advising clients or prospective clients of our products and services."
