Messages on-hold are an important part of call processing. Companies who professionally create and produce your messages provide a cost-effective way to provide your callers with better service.
Some companies hold their callers in silence, others play the radio, but more companies are realizing the advertising and customer service benefits of on-hold messages.
We've all heard the familiar "Please hold." Annoying? Usually. The truth is most of us have better things to do than sit at our desks with a phone attached to our ear... waiting.
(by Angela Karr, Assistant Editor)
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OFFROAD TRUCK MANUFACTURER: "Last week, a customer purchased an item that he did not know I carried until he heard it "on hold". That one purchase has paid for the first year's use of the service and I still have 50 weeks to go."
